Fixed: Dropbox There Was an Error Downloading Your File (2024)

Are you suffering from the “Dropbox there was an error downloading your file” error in Windows? Now read this post given by MiniTool to get several useful solutions to this problem.

Dropbox is one of the most popular cloud storage services. It has two versions: the desktop version and the online version, both of which provide cloud storage, file synchronization, and other data storage services.

However, sometimes when you try to download your files stored in Dropbox, you will receive an error message saying that there was an error downloading your file. In this case, what should you do to solve it? Try the fixes below. The methods below also work for “Dropbox there was an error uploading your file”.

How to Fix Dropbox There Was an Error Downloading Your File

Fix 1. Check the Internet Connection

Dropbox depends on a good network for both downloading and uploading files. Dropbox can have problems downloading files when the Internet connection is weak or keeps dropping.

To rule out Internet issues, you can try another WIFI or switch to Ethernet. In addition, you can also run the network troubleshooter that comes with Windows to find and solve network problems.

Step 1. Press Windows + I key combination to open Windows Settings.

Step 2. Select the option of Update & Security.

Step 3. Move on to the Troubleshoot tab in the left panel, then click Internet Connections and Run the troubleshooter sequentially.

Wait for the troubleshooting process to complete. After that, try to upload or download your files again to check whether the “Dropbox there was an error downloading your file” issue has gone.

Fix 2. Rename the File/Folder

If you cannot download a file from Dropbox, you also need to consider changing the file name. Too long file names or special characters in file names (@, #, $, %, etc.) may cause Dropbox file download failures. Before redownloading them, try to change their names.

See Also: How to Solve: Dropbox Zip Download Failed – 3 Cases.

Fix 3. Use Dropbox Web Version

If you’re having the ” Dropbox there was an error downloading your file” issue with the Dropbox desktop version, try using Dropbox online. Likewise, if you encounter this error using the web version, turn to Dropbox desktop.

Fix 4. Clear Browser Cache

For the Dropbox web version, to fix the “there was an error downloading your file” error, clearing the browser cache is an effective solution. Here we take Google Chrome to show you how to clear cache files.

Step 1. In Chrome, click the three-dot icon located in the upper right corner.

Step 2. Select Settings.

Step 3. In the top search bar, type cache and click Clear browsing data.

Step 4. In the pop-up window, select the cache data you want to delete and click Clear data.

Fix 5. Reinstall Dropbox

Reinstalling the app can resolve lots of program issues. Therefore, you can to uninstall Dropbox. And then go to Dropbox’s official download site to re-download and reinstall it.

Fix 6. Turn to Other Cloud Drives or Data Backup Software

In addition to Dropbox, there are many other cloud drives and data sync and backup software.

For example, OneDrive is a powerful cloud storage service developed by Microsoft that allows you to store photos, documents, videos, and more. You can download it from its official site or sign in it on your browser. Here you may be interested in this post: OneDrive There Was a Problem Signing You In.

Besides, MiniTool ShadowMaker is the best data backup and file sync software. It supports backing up files, folders, partitions, the entire hard disk, and even the operating system.

You can download its trial edition by clicking the following button to enjoy all its features within 30 days free.

Bottom Line

This tutorial presents you with how to resolve the error “Dropbox there was an error downloading your file”. Hope these methods are helpful for you.

If you have any questions about this topic or MiniTool software, do not hesitate to let us know by leaving a message below.